Privacy policy

1.      Introduction

We are committed to safeguarding your privacy and we want you to feel comfortable with how we collect and use your personal information. This Privacy Policy explains how we do this.

Foster Turner Hydro Limited (“we“, “us” or “our“) is the controller of personal information collected by us. Our ICO registration number is ZB302020.

If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact us using the information set out in the How to Contact Us section below.

This Privacy Policy may change from time to time. We recommend you regularly check this page for any changes when you visit our website.

This Privacy Policy was last updated on 7^th May 2024.

2.      Personal information we collect and use

Personal information we collect, use, disclose, store and transfer may include:

• Contact information: information which identifies you or allows us to contact you in person (including name, telephone number, email and postal address).
• Information you provide: personal information you choose to give to us when you interact with our website or you are in contact with us, for example if you fill out a form or contact us with an enquiry.
• Feedback: information that you share with us about your experience in using our website or our products or services (e.g. your comments and suggestions, testimonials and other feedback).

3.      How we collect personal information

We may collect your personal information from a variety of sources, including through:

• Requests and forms: for example, personal information you choose to give to us by entering information via our website or our social media pages or by corresponding with us by email, telephone or post.
• Newsletters and marketing activities:for example, where you provide your personal information to receive newsletters and other marketing information from us.
• Cookies: our website uses cookies – please see the Cookies section below for more details.

4.      Why we collect and use personal information

We collect and use your personal information for some or all of the following reasons:

• Contracts: where this is necessary to perform contracts we enter into with you or in preparation for this.
• Customer service: to deal with your enquiries and requests via forms on our website or other forms of communication, including email, telephone, post and social media.
• Marketing activities: to provide news and information about us, our group or products/services, for example where you subscribe to receive newsletters or other information from us. Contact with you may be by different methods, including email, telephone, SMS text and post.
• Security: to maintain the security of our website, facilities and systems.
• Legal compliance: to comply with our legal and regulatory responsibilities, to respond to legal requests for information issued by government authorities or regulatory bodies, to prevent and detect crime and fraud, or to protect your, our or others’ rights.
• Website:tooperate our website, personalise it to you and to understand how the website is used so that we can improve it.

5.      Legal basis for collecting and using personal information

UK data protection law requires that we have a legal basis for collecting and using personal information. We rely on one or more of the following for collecting and using your personal information:

• Consent:we rely on consent to use your personal information only where we have obtained your active agreement to this for a specified purpose. You have the right to withdraw your consent at any time.
• Performance of a contract:we may use your personal informationwhere we need to perform a contract with you or in preparation for this.
• Legal Obligations:we may use your personal information where it is necessary for compliance with a legal obligation to which we are subject.
• Legitimate Interest:we may use your personal information where it is necessary to conduct our business and pursue our legitimate interests, for example:
  • to administer our website, correspond or communicate with you;
  • to prevent or report fraud or other criminal activity;
  • carry out marketing activities to grow our business and
  • to enable us to give you the best and most secure service or experience;
  • to create a better understanding of you as a customer or website visitor;
  • for network and information security, including measures to protect your information against loss or damage, theft or unauthorised access, or
  • to comply with a request from you in connection with the exercise of your rights (for example where you have asked us not to contact you for marketing purposes, we will keep a record of this in order to be able to comply with your request).

We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal information for our legitimate interests. We do not use your personal information for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

6.      Cookies

Our website uses cookies to help make your browsing experience more personalised and effective. Please see our Cookie Policy for more details about the cookies we use and how to change your cookie preferences here.

7.      Sharing your personal information with others

In some circumstances we may share your personal information with third parties:

• Group companies: we may share your personal information with our subsidiaries and other companies within our group.  Unless they provide you with their own privacy policy, they may use your personal information in the ways set out in this Privacy Policy.
• Service providers: we may use service providers, agents, suppliers or contractors to provide services to us or on our behalf, including administering services to you. These third parties may access or otherwise process your personal information in the course of providing these services. We require such third parties to comply with all relevant data protection laws and security requirements in relation to your personal information.
• Legal requirements:we may disclose your personal information if we are required to do so by law or if disclosure is reasonably necessary to comply with legal processes, meet or enforce a legal obligation, respond to any claims or for a business acquisition or sale involving us (or as part of a business restructuring or reorganisation).

8.      Transfers of personal information outside the UK

In certain circumstances we may securely transfer personal information to countries outside the UK.

We will only transfer your personal information where either:

• the transfer is to a country which the UK has decided ensures an adequate level of protection for your personal information; or
• we have put in place measures to ensure adequate security as required by UK data protection law. These measures include ensuring that your personal information is kept safe by carrying out strict security checks on our overseas partners and suppliers, backed by strong contractual undertakings approved by the relevant regulators such as the UK or EU standard contractual clauses.

9.      Data security

We use technical and organisational security measures including encryption and authentication tools to protect your personal information against manipulation, loss, destruction, and unauthorised access by third parties. In particular, we store your personal information in secure operating environments only accessible to our employees, agents, suppliers and contractors on a need-to-know basis.

10.   Retention

If we collect your personal information, the length of time we retain it is determined by a number of factors including the purpose for which we use that information and our legal obligations.

We will only retain your personal information for as long as it is necessary to fulfil the purposes for which we collected it, taking into account our need to answer queries or resolve problems, provide our products or services to you, and comply with legal requirements. This means that we may retain your personal information for a reasonable (or legally required) period after your last interaction with us. When the personal information that we collect is no longer required in this way, we destroy or delete it in a secure manner.

If you require further information around retention periods that we follow, please contact us at enquiries@fosterturnerhydro.co.uk.

11.   Your rights

You have a number of legal rights in relation to your personal information, including:

• Request access: you have the right to ask for a copy of personal information that we hold about you and how we use it.
• Request correction: you have the right to ask us to update or correct any inaccurate or incomplete personal information that we hold about you.
• Request deletion: you have the right to ask us to delete or remove your personal information where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no continuing lawful basis for keeping it.
• Object: you have the right to object to the processing of your personal information if we do not have a continuing lawful basis to use it.  You also have the right to opt out of or unsubscribe from marketing communications that we may send at any time (this does not include administrative communications).
• Restrict processing: in certain circumstances you have the right to restrict the processing of your personal information.
• Data portability: in certain circumstances you have the right to ask us to send personal information that you have provided to us, either to you or to a third party in a structured, commonly used, machine-readable format.

If you wish to exercise any of the rights set out above, please contact us atenquiries@fosterturnerhydro.co.uk.

12.   How to contact us

If you have any questions or comments regarding this Privacy Policy or our personal information collection practices, please contact us in the following ways:

Email address: enquiries@fosterturnerhydro.co.uk

Postal address: Company Secretary, Foster Turner Hydro Limited, 65 Craigton Road, Glasgow, G51 3EQ

13.   Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), which is the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

14.   Third-party links

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.